Terms & Conditions

All sales made by E. Russum & Sons Ltd. are made on these Terms and Conditions of sale. No variation on them, or any terms with an order form or other documentation supplied, will be binding unless confirmed in writing by a Director of E. Russum & Sons Ltd.

All goods and carriage are subject to VAT except books, children’s clothing and protective wellingtons. Prices are correct at the time of going to print (1/2012) and may be subject to change during the year. All goods are subject to availability and the design or specification may vary from that shown. Please note that you are responsible for deciding on the suitability of goods offered for any particular purpose and for the consequences arising from any work we undertake on goods at your request.

There is no minimum order value.

Delivery

Goods held in our warehouse are usually delivered within 1-2 working days.  Please note that bulky, fragile or personalized items may take longer.

To use our 'next day service' orders should be paid for by credit/debit card and placed by 3pm, Monday to Friday. Goods dispatched on a Friday will be delivered on Monday (excepting Bank Holidays).

Please note that during exceptionally busy periods our next day delivery service may not be available.

Every effort is made to ensure that goods are delivered on time, although delivery times are given without obligation or guarantee due to the reliance on a third party carrier and stock availability.

For very small/lightweight orders, please contact us for advice on carriage charges.

For bulky, fragile or heavy orders, and for deliveries off shore and remote areas including Northern Ireland, Scottish Highlands, Islands and outside the UK mainland, there may be an additional delivery charge which can be confirmed at the time of order.  Please allow 2-4 working days for delivery to remote areas.

International Orders – Orders can be dispatched worldwide, please view our shipping rates here or ask for details.  info@russums.co.uk

Details of any shortages or damage to deliveries must be noted at the time of delivery and we must be advised in writing within three days. Any claims for non-delivery of items must be confirmed to us in writing within one week of the invoice date.

All goods are made to a high quality specification. If you are not satisfied with the goods received we offer a money back guarantee when goods are returned to us unused, in perfect condition and in their original packaging, within 28 days of delivery. Please note that items which have been embroidered, altered to a customer specification or ordered specially cannot be returned unless faulty.

Any goods returned which are not in the condition set out above will be rejected and returned to you at your cost. Please note we reserve the right to charge a restocking fee for goods returned.

Goods supplied are guaranteed in accordance with the terms of the manufacturer's warranty provided with the goods or one year if not stated with the goods. The warranty applies to UK mainland only, and does not apply to wear and tear, or if a product has been damaged or misused. Machines returned for repair in warranty where it is found the machine has been abused or has not been used as the machine was designed for will be subject to a charge for repair and carriage. Machines which have not been maintained properly may also be subject to a charge for repair and carriage. Machines are returned for repair at the owner's risk and must be packaged securely. Machines returned for repair are not reassembled if on quotation you do not require the machine repaired. Loan and hire machines are not available.

Retention of Title - Please note that the title of goods will not pass to the purchaser until the goods are paid for in full.

Samples ' Any goods required for samples will be despatched and charged accordingly. Sample goods not required must be returned within 28 days from receipt and all carriage and packing costs must be borne by the Customer.

All weights, measurements and specifications quoted are nominal and subject to manufacturing tolerances. Exact conformity to submitted samples cannot be guaranteed.

It is an offence to sell knives and solvents to anyone under 18 and you will be asked to confirm your age or for identification.

E. Russum & Sons Ltd. accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of product, negligence or otherwise including but not limited to any liability for indirect or consequential loss, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by E. Russum & Sons Ltd. negligence. All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which E. Russum & Sons Ltd. is not permitted by law to exclude or restrict) are hereby excluded.

E. Russum & Sons Ltd. may at its absolute discretion decline to accept orders or to offer credit terms. All errors and omissions excepted. All trademarks acknowledged.

We will hold your details on computer for the purpose of processing your order. From time to time we may send you details of Russums offers which could be of interest. Please tell us if you do not wish to receive further information. Refer to our full privacy policy here for information on how information is obtained, stored and used.

The Russums website and logo is fully copyright protected and the copying and or reproducing of material is strictly prohibited. Manufacturers’ logos and images have been used with the permission of the companies involved. Russums accept no responsibility or liability for contents featured on third party websites which may be linked to the Russums website.