UK mainland Carriage
Free delivery on orders over £80+VAT
Orders over £80 (£96 incl. VAT)
POST FREE on 1-3 working days delivery service
£4.96 (£5.95 incl. VAT) extra on next working day delivery before 12 noon
Orders under £80 (£96 incl. VAT)
(£96.00 incl. VAT) £4.96 (£5.95 incl. VAT) on 1-3 working days delivery service
£8.95 (£10.74 incl. VAT) on next working day
UK Highlands and Islands Delivery
Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands
Orders over £80 (£96 incl. VAT)
£6.95 (£8.34 incl.VAT) 2-4 working days delivery service
Orders under £80 (£96 incl. VAT)
£10.45 (£12.54 incl. VAT) 2-4 working days delivery service
Scottish Islands Delivery:
Orders over £80 (£96 incl. VAT)
£6.95 (£8.34 incl.VAT) 2-4 working days delivery service
Orders under £80 (£96 incl. VAT)
£10.45 (£12.54 incl. VAT) 2-4 working days delivery service
Next Day Delivery
Next Day Delivery orders must be received before 3pm, Monday to Friday.
Next day delivery refers to the carriage service used to despatch the goods. If goods are 'in stock and available for despatch within 24hrs' we will endeavour to deliver them on the next working day, however choosing next day delivery does not guarantee you will receive them the working day after you order.
Orders received on a Friday before 3pm for next day delivery will be despatched Friday for delivery on Monday (except Bank Holidays).
Please note that during exceptionally busy periods our next day delivery service may not be available.
Every effort is made to ensure that goods are delivered on time, although delivery times are given without obligation or guarantee due to the reliance on a third party carrier.
Delivery of bulky, fragile or heavy items
For very small/lightweight orders, please contact us for advice on carriage charges. For bulky, fragile or heavy orders, and for deliveries to off shore and remote areas including Northern Ireland, Scottish Highlands, Island and outside the UK mainland, there may be an additional delivery charge which can be confirmed at the time of order. Please allow 2-4 working days for delivery to remote areas.
Worldwide carriage and packing
We will be pleased to ship goods to any country and have many customers worldwide.
For most of Europe we have negotiated very low shipping costs, simply choose your country at the check out. If you can not see your country please call us for further help and information on 01709 372345
- For all other countries please contact us for a quotation.
- British forces delivery charge (BFPO) is reduced for worldwide shipping. For more information get in touch with our Customer Service team 01709 372345.
Delivery Schedule
We would normally send your order to you in 2-3 working days and will contact you if there is likely to be a delay. Please allow 7 - 14 days for international orders
Returns
Russums provide clothing, knives, equipment and books to the catering and hospitality industry. All our products are intended for use in a commercial environment and are of a quality level demanded by professionals and serious cooks.
We want you to be completely satisfied with your purchase from Russums, and if the goods ordered are not to your satisfaction you can return them for an exchange or refund within 28 days of delivery.
Please note that goods must be unused, suitable for resale and returned with their original packaging. Unfortunately we are unable to exchange or refund items which have been personalised or amended to your specification (e.g. with embroidery, short sleeves), or have been ordered specially (e.g. bespoke clothing, non-catalogue equipment) unless they are faulty.
All returned items should be sent to:
RUSSUMS Exchanges & Returns
Edward House
Tenter Street
Rotherham
S60 1LB
Please contact us so we can provide a returns number, this will then be used to link the returned item to your order by our returns team. It is important that the returns number is placed in the returned parcel. To give you a returns number we will need to know the exact items you would like to return, including sizes and amounts.
The cost of returning any item is your responsibility. You can use Royal Mail through the Post Office, or a courier of your choice. Please keep a receipt and any tracking information.
If you are returning one item to us please ensure the product box or bag is placed inside an outer box or bag to protect the product and original packaging.
In the unlikely even that an item is faulty or has been sent in error we will also refund your return postage.
We recommend that you obtain proof of posting/adequate insurance for all returns as we are sorry but we cannot be held responsible for returned items lost in transit.
Feefo Reviewer
16 December 2024
very disappointed, came with a crack in the handle, emailed the contact email twice and still no reply, its been a few week now. poor customer service