Fantastic customer service experience, particularly from Carol who has been an wonderful source of information and really went the extra mile today to help me with my purchase. Can’t thank you or recommend you highly enough!!
I would recommend your company on the basis of the quality of the goods received, and the outstanding customer service I have experienced, from Carol Tucker in particular. I look forward to a long business relationship with Russums.
we ordered the wrong size (totally our fault) and didn't keep the packaging.
russums were excellent, accepting the products without the original packaging (which is part of their T&C's) and replaced without question.
we are please to recommend them purely on customer service (but their products are great too).
Arrived today (as quoted)..packaged superbly.
Looking forward to BBQing.
Cheapest on line for this product...due to free P&P.
Ordered Weight Brass 10g Weight Brass 5g. Easy sight to look around, excellent prices and super fast delivery. Highly recommend Russums
Excellent service and good quality value for money as usual from russums, best clothing for the larger chef money can buy
Peerless service with great attention to packaging and presentation. Despatch was within a couple of hours via Federal Express who delivered the following morning. My mother first purchased from here (in person) over 30 years ago (it was a lovely old fashioned shop cum warehouse back then) and the knives which she bought are in my kitchen drawer now. It looks like standards have been maintained.
Bought two of these for my grandson who is training to be a chef. Delivery was fast and product is just what was wanted!
My niece is struggling financially at college as she has to work weekends just to cover bus fair. We all had a whip round and acrued some money. We chose what she wanted and she was so happy, when all the items arrived. Thank you Russums for you affordable prices, options, quantities, help and delivery. She is happy. Merry Christmas.
Received the order very quickly. Quality is excellent and very reasonably priced. Thank you
Very impressed with my first purchase. Ordered a pair of Bistro Crocs on Tuesday and they were at my door Wednesday morning.Look forward to doing more buisiness with you soon..
I just wanted to give you some positive feedback and say how pleased I am with your service. Your great product range, low prices and speedy delivery are what keep me coming back and recommending you to friends.
I just wanted to write and thank you for your attentive service and great quality products.
I placed two orders on-line, one with Russums and one with another company. I received the Russums order very quickly, all in order and the quality of the clothing is first class. The order from the other company arrived 14 days later, was poor quality and cost more, it went back!!
Well done Russums!!
I recently ordered 2 items for a special birthday present, one being a chef's knife which was rather shoddily packed. One email sorted everything out very promptly. A new display box for the knife was received the next day together with a little "apology" gift which really made my day! The knife has now been engraved with a 40th birthday message and is just what we wanted. You are an efficient company to deal with, thank you very much
Thank you for your prompt reply to my query last week.
I did place an order with you last week but decided against the KE198 for now. However, I wanted to pass on my congratulations to Russums for providing such excellent customer service. The order was placed on Friday, email confirmations received immediately followed by a dispatch notice with tracking details and delivery first thing Monday morning via FexEx! Basically, this is how all companies should operate!
In comparison, I placed an order with another company at exactly the same time and have yet to even receive an email confirming my order!
Well done! Please pass on my comments to anyone applicable and feel free to use any of my comments as genuine customer feedback. I shall definitely be returning and am more than happy to recommend you.
I ordered some essential service towels yesterday for my 18yr old son, I was thrilled when I received the order today, as my son's service towel had been ripped beyond repair I am absolutely delighted with the service this fantastic team provided. If you want rapid service from a proffessional catering equiptment company, then this is without a doubt the best service I have had in years. Thankyou Russums
This company has a very efficient buying department who could not be more helpful in sourcing new products
J H Thorpe